60 DAY MONEY BACK GUARANTEE POLICY DETAILS
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are not satisfied with your purchase we will refund 100% of your purchase price (less shipping costs) for any reason within the first 60 days from the date you receive your original order. This refund will be processed within 10 days from the time we receive your returned product. Return costs are the responsibility of the customer. We regret that we cannot accept ‘bill recipient’ packages.
International order returns/exchanges are not available currently.
Shoes and apparel need are to be "tried on" and should not display signs of excessive use. Signs of excessive use such as dirt, stains, scuffs may disqualify you from receiving full credit.
To be eligible for a return, your item must be undamaged and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase or your order number. Your request must be received within 60 days of purchase via email (firstname.lastname@example.org) or by speaking to a customer service representative at 888.344.9915.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 27477 Sage Brush Trail Valley Center, CA, 92082, United States.
To return your product, you should mail your product to: 27477 Sage Brush Trail Valley Center, CA, 92082, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.